Privacy Policy

TWCC Group Ltd, registered in England & Wales, company no. 17329720. Registered office: Flat 5 Hirst House, 15 Quiller Avenue, Arborfield Green, Reading, RG2 9UD.

When you complete our quote form or contact us, we collect the details you choose to give us. This typically includes your name, phone number, email address, postcode, property type and any information you include in your message.

We do not collect payment details through this website.

We use your details only to respond to your enquiry, provide a quotation, arrange and deliver the window cleaning service you request, and to contact you about appointments, including reminder messages before a scheduled visit.

We do not sell your information, and we do not share it with third parties for marketing purposes.

We process your information because you have asked us to respond to your enquiry, or because it is necessary to provide a service you have requested, or because we have a legitimate interest in running and supporting our business.

We keep enquiry and customer details only for as long as needed to provide the service and to meet our legal and accounting obligations. Records that are no longer needed are securely deleted.

You have the right to ask what personal information we hold about you, to have it corrected or deleted, to object to how we use it, and to withdraw consent at any time.

To make a request, please contact us using the details on our contact page. You also have the right to complain to the Information Commissioner's Office.

Call us on 07463 426961 or email info@twccgroup.co.uk, or use the enquiry form on our contact page.