Legal
These terms explain how TWCC Group works with you, what you can expect from our service, and what we ask of you in return.
TWCC Group provides professional window cleaning for residential and commercial properties, including regular cleaning (every 4, 6 or 8 weeks), one-off cleans, and commercial work for offices, retail units, communal areas and managed properties.
We clean using a pure water fed pole system, which allows most windows — including upper floors — to be cleaned safely from the ground.
We cover Berkshire, Hampshire and Surrey. If you are just outside these areas, please contact us — we will always tell you honestly whether we can help.
All quotes are free and without obligation. Prices are based on the type and size of your property, the number of windows, and how often you would like us to clean.
A quote is valid for 30 days. If anything about your property changes in a way that affects the work, we will discuss any price change with you before your next clean.
Unless agreed otherwise, we invoice after each clean and payment is due within 7 days of the invoice date.
We accept bank transfer and other standard payment methods. Details are shown on the invoice.
If you need to cancel or move a scheduled visit, please give us at least 24 hours' notice by phone or email. There is no charge for rescheduling with reasonable notice.
If we arrive and cannot access the property through no fault of our own, we may charge for the visit — but we will always try to contact you first and rearrange rather than charge.
Regular customers are added to a 4, 6 or 8 weekly round and we will keep you informed of your expected visit dates, including reminder messages before we come.
You can pause, change the frequency of, or stop your regular cleaning at any time — just let us know.
If you are not happy with a clean, tell us within 48 hours and we will return and re-clean the affected windows free of charge.
The quickest way to reach us is by phone on 07463 426961 or by email at info@twccgroup.co.uk.
Our pure water system works in most weather, but in high winds or other unsafe conditions we may need to move your appointment. If we do, we will rearrange at the earliest opportunity.
TWCC Group is fully insured for the work we carry out. We take great care around your property, and any accidental damage or concern should be reported to us as soon as possible so we can put it right.
We cannot accept responsibility for pre-existing damage, or for defects that become visible as a result of cleaning (for example scratches that were already present on the glass).
We may update these terms from time to time. The current version is always available on this page, and we will notify regular customers of any significant changes.
If you have any questions about these terms, call us on 07463 426961 or email info@twccgroup.co.uk. You can also use the enquiry form on our contact page.
